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Changes in state of health

Introduction

This help article will let you know how and why a change in the state of your health affects your policy, and the ways you can tell us about it.

If you need to change your cover following a health concern, such as extending your trip, read the following article: Making changes to the cover on your policy.

Amending your travel insurance policy following medical treatment

Do you need to amend your travel insurance policy following medical treatment?

Yes, you must notify us of all changes to your state of health, as your policy may need to be updated.

Please note, there may also be an additional premium to pay.

The only exception to this rule is for those who have a Freedom policy;  you do not need to notify us of a change in health, and any newly developed conditions remain covered.

 

Adding a medical condition to your existing policy

You’ll need to call us to add a medical condition to your existing policy. Please call 01708 339029 or speak to us on Live Chat and one of our consultants will help you.

Frequently asked questions about a change in your state of health

Do you have to notify us of a change in your medication?

Yes, you should notify us at the earliest opportunity of any change in your medication. This is to make sure your medical declaration is up to date and that you have the correct cover in place for when you travel. To do this, just contact our Customer Care Team on 01708 339029

What do you do if you're diagnosed with a new medical condition, or your existing condition changes before you travel?

If you develop a new medical condition or there is a change in your state of health you must notify us at the earliest opportunity.

Particularly before you book or start a journey, as cover may be affected. To make any changes to your original medical declaration please call our Customer Care Team on 01708 339026 or speak to us on Live Chat and we will make the changes.

Please note an additional premium may also be required following an amendment.

Has your state of health changed and you are no longer 'fit to travel'?

If you have become ‘unfit to travel’ after buying your travel insurance, please read our Fit to travel help article.

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