Contact information for each enquiry

There are different contact details depending on the action you want to complete. This article should help you find who you would like to speak to.

You can get a quote online. If you need help when completing your quote or buying your policy, most questions can be answered using our Help Centre or you can speak to us on [lc].

If you would rather speak to our Contact Centre to get a quote for an AllClear Gold or Gold Plus policy you can call us on our local rate number 01708 339295.

If you would like to retrieve your quote, please take a look at this help article about saving and retrieving your quotes.

If you are looking to buy another policy, when your existing policy expires, please take a look at our renewal help article.

You can speak to our customer care team directly on [lc].

If you would like to speak to Customer Care on the phone, then please call 01708 339026.

Our Customer Care opening times are:

• Monday – Friday, 8:30am to 8pm.
• Saturday, 8:30am to 5pm.
• Sunday, 10am to 5pm.

Please note, we offer a non advisory service. However, we will provide you with full information about your choices, so that you can make an informed decision.

If you have lost, not received or simply require a new set of policy documents, please speak to us on [lc]

For emailed policy documents, you can also email [email protected]. Please remember to check your junk or spam folders if you haven’t received a response.

You can find more information on your policy documents, by visiting the Policy documents help section.

The phone numbers you need to call are all within the policy booklets.

When making a claim, you’ll be speaking to the claims company rather than AllClear directly.

The number you will need to use will depend on what claim you are making. If you need emergency medical assistance while you are on holiday you will use one number, if you are back home and need to make a claim, you will use another number.

Please note, the company to contact during a medical emergency is not always the same as when making a claim. For example, on AllClear policies your claims are managed by Reactive Claims Limited. Your medical emergency assistance services are provided by MAPFRE Assistance.

You can refer to the table below for contact details.

In the first instance, for complaints about the sale of your policy or a claim, please contact us.  If you’re still not satisfied with the outcome you have the right to refer your concerns to the Financial Ombudsman Service.

You can find all contact details to make a complaint in your policy booklet.

For journalist and PR enquiries, please email [email protected].

You can also visit our Corporate website.

To find the latest job opportunities visit the careers section of our AllClear Corporate site or contact our Human Resourcing Department via email: [email protected].

You may also be interested in visiting our AllClear Careers Facebook page.

Please visit AllClear Corporate or contact our Head of Product Development – Sarah Collinson.

Email: [email protected]  

Mobile: 07767 600 128

If you need help when doing your quote then you can see our help section on Finding and declaring your condition. 

If you need help using our website generally or have any feedback, please email [email protected]