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Contact information for each enquiry


There are different contact details depending on the action you want to complete. This article should help you find who you would like to speak to.

Complete a quote or buy a policy

You can get a quote online. If you need help when completing your quote or buying your policy, most questions can be answered using our Help Centre or you can speak to us on Live Chat .

If you would rather speak to our Contact Centre to get a quote for an AllClear Gold or Gold Plus policy you can call us on our local rate number 01708 339295.

If you would like to retrieve your quote, please take a look at this help article about saving and retrieving your quotes.

If you are looking to buy another policy, when your existing policy expires, please take a look at our renewal help article.

Speak to our Customer Care team

You can speak to our customer care team directly on Live Chat .

If you would like to speak to Customer Care on the phone, then please call 01708 339026.

Our Customer Care opening times are:

  • Monday – Friday, 8:30am to 8pm.
  • Saturday, 8:30am to 5pm.
  • Sunday, 10am to 5pm.

Please note, we offer a non advisory service. However, we will provide you with full information about your choices, so that you can make an informed decision.

Request your policy documents again

If you have lost, not received or simply require a new set of policy documents, please speak to us on Live Chat

For emailed policy documents, you can also email Please remember to check your junk or spam folders if you haven’t received a response.

You can find more information on your policy documents, by visiting the Policy documents help section.

Make a claim

The phone numbers you need to call are all within the policy booklets.

When making a claim, you’ll be speaking to the claims company rather than AllClear directly.

The number you will need to use will depend on what claim you are making. If you need emergency medical assistance while you are on holiday you will use one number, if you are back home and need to make a claim, you will use another number.

Please note, the company to contact during a medical emergency is not always the same as when making a claim. For example, on AllClear policies your claims are managed by Reactive Claims Limited. Your medical emergency assistance services are provided by MAPFRE Assistance.

You can refer to the table below for contact details.

Policy nameMedical emergency assistance numberClaim in the UK number
AllClear Gold+44 (0) 207 748 052101420 383014
AllClear Gold Plus+44 (0) 207 748 052101420 383014
AllClear Traveller+44 (0) 207 748 052101420 383014
Avanti Club +44 (0) 1376 311 82001376 311 830
Avanti Max+44 (0) 1376 311 82001376 311 830
Explorer+44 (0) 203 829 383601623631331
Flexicover Premier + 44 (0) 203 824 0715 0203 824 0716
Flexicover Standard+ 44 (0) 203 824 0715 0203 824 0716
Free Spirit Options 2+44 (0) 203 829 674502392 419 879
Free Spirit Options 344 (0) 203 829 674502392 419 879
Freedom+44 203 126 41210345 271 4478
Goodtogo classic+44 (0) 203 829 3816+44 (0) 203 829 3815
Goodtogo Gold+44 (0) 203 829 3816+44 (0) 203 829 3815
Goodtogo Platinum+44 (0) 203 829 3816+44 (0) 203 829 3815
Goodtogo Silver+44 (0) 203 829 3816+44 (0) 203 829 3815
OK Premier+44 (0) 203 829 6745 0203 829 6761
OK Premier Plus+44 (0) 203 829 67450203 829 6761
Spectrum Premier+ 44 (0) 203 824 07150203 824 0716
Spectrum Standard+ 44 (0) 203 824 0715 0203 824 0716
Trust2travel economy+44 (0) 333 5777 278+44 (0) 333 5777 279
Trust2travel premium+44 (0) 333 5777 278+44 (0) 333 5777 279
Trust2travel standard+44 (0) 333 5777 278+44 (0) 333 5777 279
Zurich Basic+44 (0)1242 218 9990800 923 4214
Zurich Extra+44 (0)1242 218 9990800 923 4214
Zurich Standard+44 (0)1242 218 9990800 923 4214

Make a complaint

In the first instance, for complaints about the sale of your policy or a claim, please contact us.  If you’re still not satisfied with the outcome you have the right to refer your concerns to the Financial Ombudsman Service.

You can find all contact details to make a complaint in your policy booklet.

If you wish, you can make a complaint via the European Online Dispute Resolution platform (ODR platform). The ODR platform is a website which helps customers who’ve bought something online in the EU if a dispute arises. The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem. In the UK that would be the UK Financial Ombudsman Service.

Media enquiry

For journalist and PR enquiries, please email

You can also visit our Corporate website.

Job vacancies

To find the latest job opportunities visit the careers section of our AllClear Corporate site or contact our Human Resourcing Department via email:

You may also be interested in visiting our AllClear Careers Facebook page.

Business/partnership opportunities

Please visit AllClear Corporate or contact our Head of Product Development – Sarah Collinson.


Mobile: 07767 600 128

Help using our website

If you need help when doing your quote then you can see our help section on Finding and declaring your condition. 

If you need help using our website generally or have any feedback, please email

Speak to Big Tick

I’m always up for a chat or to hear about your travel plans. The best place to find me is on Twitter or Facebook.

How to find who you want to speak to