0800 848 8608
Freephone Our UK Call Centre 7 Days a Week
0800 848 8608
Be covered in minutes
Did you find this article useful?


How can we improve this article?

[contact-form-7 id="19018" title="help centre feedback form"]
Thanks for your feedback!

Your payment has not processed

Page contents

Why did the payment not process?

Follow the steps below to resolve your problem making payment:

  • Double check all personal and payment details

  • Check you have selected the correct card type

  • Check your payment card number is correct

  • Make sure there are no spaces in your card number

  • Check your start and expiry dates

  • Make sure the security code is correct (the last 3 digits on the back of your card)

  • If you have used a Switch, Maestro or Solo card, make sure you have entered an issue number

  • If you're still having problems, please check with your bank to see if they have declined the transaction

  • If you still need help, please contact our Customer Care Team on LiveChat or by telephone on 01708 339026