5 star rated Trustpilot
5 star rated Trustpilot
Freephone Our UK Call Centre
0800 077 777
Be covered in minutes

Your payment has not processed

Page contents

Why did the payment not process?

Follow the steps below to resolve your problem making payment:

  • Double check all personal and payment details

  • Check you have selected the correct card type

  • Check your payment card number is correct

  • Make sure there are no spaces in your card number

  • Check your start and expiry dates

  • Make sure the security code is correct (the last 3 digits on the back of your card)

  • If you have used a Switch, Maestro or Solo card, make sure you have entered an issue number

  • If you're still having problems, please check with your bank to see if they have declined the transaction

  • If you still need help, please contact our Customer Care Team on LiveChat or by telephone on 01708 339026