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How to renew your policy

Introduction to buying another policy

If you hold an active AllClear Gold or Gold plus policy you can login in at AllClear Loyalty.

For all other providers, you will need to access your customer login via this website to get a new quote.

If you are having difficulty accessing your accounts, please remember your login information is case-sensitive and must be entered as shown on your policy documents. Please enter all details in capital letters except from your surname, which must begin with a capital letter and follow with lower case for the remaining letters. If you still need help, please speak with us on Live Chat.

 

Can you re-use the medical declaration from your previous travel insurance policy?

You’ll need to complete a new medical declaration for each travel policy you take out with us. We understand that this can be a little frustrating having to redeclare medical conditions when getting a new quote.

But this is because our medical condition question sets are reviewed and amended regularly in line with medical science progress. This means the questions you answered on your last policy may have subsequently been amended, deleted or added to and will therefore not be the same as in your last declaration.

So we ask that you get a new quote to ensure we have accurate and up-to-date information to make sure you will be fully covered.

When you can buy another policy

You can buy another policy up to 31 days in advance of the expiry date if you bought your policy online last year.

If you bought your policy over the telephone last year, you can buy another policy up to 45 days in advance.

Can you delay your renewal?

You will only be able to use the Loyalty site if you take out your new policy before your old one expires.

Your premium is higher than last year

When calculating the price of a quote, the Underwriter primarily takes into consideration the following: the likelihood of your medical conditions requiring treatment whilst abroad; the health care costs of your chosen destination and its distance from the UK should repatriation be needed; and lastly the level of benefits being offered to you.

If none of the above factors have changed, then the price increase could simply be that you are a year older – or a change of rating in our quote system.

Expiry of your annual multi-trip policy

To find out when your policy expires, just look at the policy expiry date within your policy schedule.

If you cannot find your policy schedule, please contact us on Live Chat.

If you’re having trouble logging into your renewal account

First, make sure you’re on the AllClear Loyalty website.

Next, remember your login information is case-sensitive.

Your details must be entered as shown on your policy documents.

Please capitalise all details except from your surname, which must begin with a capital letter, and follow with all remaining letters lower case.

The video below displays an example of this login process.

How to renew your policy: Renewal login

After logging in, please select Buy my policy to get a new quote.

If you still need help, please speak with us on Live Chat.

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