Saving, retrieving or printing your quotes
This article is only relevant if you have a quote which is yet to be bought.
If you are trying to access policy details or make changes to your cover after purchase, please visit the help section Your Policy.
Save and buy later
Can you save your quotes and buy the policy later?
Due to our dynamic pricing system, your quote premiums are only valid at the time they are generated.
Please note premiums may fluctuate if you exit a web session or call us back for the quote.
However, your personal details, trip information and medical declaration will always remain saved for 7 days after online quotes, and 14 days for quotes obtained via our Call Centre.
For online quotes, just make sure you actually click the ‘Save Quote’ button at the end of the quote journey, as shown below…
Also, please take a note of the reference number that is provided at the end of the quote, as this will make it easier for you to access it again.
If you have lost your quote reference number, we can find it for you. Please contact our Customer Care Team on 01708 339029, or speak to us via [lc].
When you quote over the phone, rest assured our sales consultants will always confirm the correct price and advise you of any changes before purchase.
Retrieving your quote
How do you retrieve your quote online?
You will receive confirmation of your quote details by email.
This email will contain a link to access your details again.
Alternatively, you can use the reference number displayed in the email, and your email address, as login information on our website.
This login page can be found be selecting ‘Quote’ in our navigation bar, and ‘Retrieve Quotes’ from the drop-down menu.
Please note that due to our dynamic pricing system, your quote premiums are only valid at the time they are generated. However, all other details of your quote will remain saved for 7 days online.
How do you retrieve quotes made over the phone?
Please call us ready with your quote reference number.
In line with GDPR protection, we will also ask you to confirm a few personal details – such as your postcode or date of birth – before retrieving your quote.
If you have lost your quote reference number, don’t worry, we’ll be able to find your quote again using your personal details.
Please note that due to our dynamic pricing system, your quote premiums are only valid at the time they are generated. However, all other details of your quote will remain saved for 14 days for quotes made over the phone. Rest assured our consultants will always confirm the correct price and advise you of any changes before purchase.
Printing your quote
Can you print the questions / answers you’ve given in the quote?
We do not provide quotations in print, however we are always happy to reconfirm your quote details over the phone.
If you have saved your quote online you can retrieve them within 7 days and therefore review the answers that you gave.
Once you have actually bought a policy, your medical declaration, including the answers you gave to the specific medical questions, will be included in your policy declaration.
You can choose to have these policy documents emailed to you or you can have them posted.
For more information, please look at our policy documents help article.
You have not received your quote by email
Please check that you have entered your email address correctly, as this is the main reason why an email doesn’t arrive.
You can also contact us on Live Chat, where we can resend your quote by email and make sure the correct address is listed.