If you’re getting stuck in a loop of questions
Medical condition being duplicated on the system
Often questions can link medical conditions together.
Answering the same questions about a condition can cause duplication, and sometimes a loop of questions.
When you’re being asked a question about a condition already noted, please select the Already declared answer.
This will prevent the same questions from being asked again, and avoid duplication.
The video below shows an example of this step.