Help Centre

How do you edit your quote (previous and edit quote)

What to do if a medical condition and or questions are repeated during your quote process (COPD)

Can’t find your destination?

Can you change a single trip quote into an annual multi-trip quote?

What to do if you can’t enter more than one condition

What to do if your postcode is not recognised

Availability of Winter Sports Cover on Annual Multi-Trip Policies

Edit Policy Name Max Cover for Annual Multi-trip Age Limit (at date of issue) AllClear Gold 17 days total, per […]

Availability of Winter Sports Cover on Single Trips

Policy Name Max Cover for Single Trip Age Limit (at date of issue) AllClear Gold 17 Days Aged 65 and […]

Stop-Over Rules for Each Policy

Policy name Maximum Stop-over duration Rules AllClear Gold 48 hours for each required stop-over on both your outward and return […]

Single Trip Maximum Holiday Durations

Edit Policy name Single Trip Max Duration Region Age Limit (at date of issue) AllClear Gold 180 Days Worldwide No […]

Check the Region of Your Holiday Destination

The table below uses the following abbreviations: Worldwide including the USA, Mexico, Canada, and the Caribbean = WW Inc. Worldwide […]

Availability of Golf Cover on Each Policy

Policy Name Golf Cover Add-on Available AllClear Gold Yes AllClear Gold Plus Yes Black Travel Insurance Premier Yes Black Travel […]

Extended Stay Maximum Trip Durations

Policy Name Maximum Trip Duration with Extended Stay Age limit (at date of issue) AllClear Gold 50 Days or 55 […]

Telephone Numbers for Travel Claims

Edit Policy Name No. for Travel Claims AllClear Gold 01420 383 014 AllClear Gold Plus 01420 383 014 Black Travel […]

Emergency Medical Assistance Telephone Numbers

Edit Policy Name Emergency Medical Assistance No. AllClear Gold +44 (0) 207 748 0521 AllClear Gold Plus +44 (0) 207 […]

Claims Telephone Numbers for Legal and Liability Advice

Edit Policy Name No. for Legal & Liability Advice AllClear Gold 01420 383 014 AllClear Gold Plus 01420 383 014 […]

Online Contact Details for Making a Claim

Edit Policy Name Online Contact Details AllClear Gold Website: www.reactiveclaims.com Email: [email protected] AllClear Gold Plus Website: www.reactiveclaims.com Email: [email protected] Black […]

Annual Multi-Trip Maximum Trip Durations

Edit Policy Name Annual Multi-trip Max Duration Age limit (at date of issue) AllClear Gold 45 Days No age limit […]

Why your policy documents are password protected

New Data Protection Regulation As of 25th May 2018, new Data Protection laws require all documents containing personal or sensitive […]

If you’re getting stuck in a loop of questions

If you need to declare more than 14 medical conditions

Extended stay

Are you interested in extending your trip duration? Read on to find out which policies give the option, and how long you can travel for.

General questions on destinations covered

Which region your destination is in

Unsure which region your destination is in? Continue reading to find out the answer.

Exclude baggage cover

Read on to find out what baggage cover is and if you can exclude it from your cover.

Travelling companion cover

Find out if your travelling partner is covered for what happens to you and see how to add them on to your cover.

Exclude cancellation cover

Discover if you are able to exclude cancellation cover when getting a quote from us.

Excess waiver

Carry on reading to see if you can change the excess on your cover.

Golf cover

Learn more about which of our travel insurance policies can include golf cover.

Travel disruption

Read more to find out if you are covered for travel disruptions such as adverse weather and strikes.

Winter sports

Learn about what our winter sports cover includes. See which sports are covered and whether you are within the correct age limit.

Waiting list cover

Discover if you can be covered if you are on a waiting list for treatment. Is cancellation or curtailment included in your cover?

24 hour emergency medical support and repatriation

Read about what repatriation is and whether your insurance package includes it.

Cancellation cover

See what your cancellation cover includes. From when are you covered for to cancel your holiday?

Joint travel insurance policies

Read more to see if you can buy a joint travel insurance policy and if you can travel independently on it.

Declaring your medication

Discover more about our medical screening process and the questions you will be asked.

Quoting on behalf of someone else

Click here to see what information we will need for you to receive a quote on behalf of someone else.

Prices per person

Find out if the quote you have received is the total price or price per person.

Your age and your travel insurance quote

See when you have to declare your age and if you are within our age limit.

Getting cover after you have left the UK/RoI

Read on and find out if you can buy travel insurance after you have the UK or RoI.

Cover for children

Discover if children under the age of 18 can be covered on their own travel insurance policy and if there are any special terms and conditions.

When we need to know about your medication

Click here to see if you need to declare which medication you are taking when buying travel insurance.

Understanding the medical warranty and pre-existing conditions

See what our definition of medical warranty is. What is a pre-existing medical condition?

How long your quote lasts

Confused about how long your quote will last for? Learn about your quote’s validity by reading on.

Password problems: How to fix them

Forgotten the password for your account? Read on to find out how to retrieve it.

Declaring digestive system conditions

Discover if you can declare ‘acid reflux’ on our travel insurance policies.

Holiday protection: End Supplier Failure and Scheduled Airline Failure

Read more about holiday protection insurance and how to protect yourself financially.

ABTA and ATOL: What you need to know

Unsure what ABTA and ATOL mean? Carry on reading to find out what they are and how they benefit you as a holidaymaker.

Declaring hypertension or high blood pressure

Discover if declaring ‘controlled blood pressure’ is the same as declaring ‘high blood pressure’ by reading on.

Declaring broken bones

Broken a bone and unsure if you have to declare which bone you have broken specifically? Learn more here.

Declaring undiagnosed conditions

Discover if you can buy travel insurance whilst your condition is undiagnosed and what you need to declare to us.

Declaring cancer conditions

Confused about how to declare a re-occurance of cancer? Carry on reading to find out the answer.

Declaring heart conditions

Find out what type of procedure to choose in our medical screening process when declaring angioplasty by reading this help article.

General problems getting through the medical section

Need help filling out our online medical screening process? Read our step-by-step guide to declaring pre-existing medical conditions here.

Terminal conditions

Read on to find out more about the cover we can provide for people with terminal conditions and how to purchase it.

Cover when travelling abroad for medical treatment

Travelling abroad to receive medical treatment? Find out if you will be covered by our travel insurance packages.

How long you can go away for on each individual trip

Unsure how long your single-trip policy or annual multi trip policy will cover you for? Read on to find out.

Editing your quote

Click here to see how you can edit or remove a medical condition from your quote during the medical travel insurance quote process.

Changes in state of health

Find out what to do if your state of health changes or you’re diagnosed with a new medical condition after buying your policy.

Making changes to the cover on your policy

Has your state of health changed after buying your policy? Read on to see how to upgrade the region, extend or add a medical condition to your cover.

Buying your policy

Confused how to find the right policy for you? Continue reading to see how we will help you find your perfect policy.

Payment Methods

Click here to see a list of the payment methods we currently accept during the travel insurance purchasing process.

Cancelling your travel insurance policy

Wondering how to cancel your policy or when you receive your refund? Click here to find out more information.

Being fit to travel

Read on to see how being unfit-to-travel can affect your travel insurance policy. Find out how to prove you are fit-to-travel.

Declaring stroke

Find out what you need to declare if you have or have had a stroke of any severity by reading on.

Your payment has not processed

Unsure why your payment has not processed? Continue reading to see our steps for resolving the issue.

Saving, retrieving or printing your quotes

Unsure of how to save, print or retrieve your quote? Read on to find out the answers.

Questions on the premium

Discover which factors affect your quote, how the premium is calculated and whether the quote given is the final price by reading on.

Main benefits, exclusions and excesses

Read on for information on the main benefits and exclusions of our specialist travel insurance packages.

Declaring back pain

Carry on reading for information on declaring back pain, including questions that have been asked by other customers.

Single trip policies

Learn more about our single trip policies. Is there an age limit? How soon will your cover begin after purchasing it?

Annual multi-trip policies

Carry on reading to find out how to purchase or amend an annual multi-trip policy and what you will be covered for.

Declaring a brain tumour

Continue reading to find out which types of brain tumour we cover and if you need to declare a brain tumour you had in the past.

Declaring arthritis

Find out if you need to declare your arthritis and to see which types of arthritis we offer cover for.

Hazardous and sporting activities

Learn about the cover we offer for golfing, scuba diving, winter sports, cycling and mountain rescue.

Declaring pregnancy

Unsure if being pregnant affects getting a quote? Read on to see if you need to declare your pregnancy and what our cover will provide you with.

What you need to declare during the quote process

Confused about declaring your medical conditions? Read on to discover what you need to declare in our medical screening process and why.

Annual multi-trip or single trip policies: The differences

Unsure if you should purchase a single trip or annual multi-trip policy? Read on to find out which one is more relevant to you.

General quote problems

Stuck at any point during the quote journey? Find out how to continue the process by reading our helpful tips page.

Cruise travel insurance

Confused about our specialist cruise travel insurance? Find out how to get a quote, whether you will be covered for land holidays and whether cruise cover is included in your medical travel insurance quote.

How to renew your policy

Unsure about how to renew your annual multi-trip policy? Read on to find out all your need to know about renewals and how we calculate the prices for our quotes.

Cover for non travelling relatives

Carry on reading to find out if you are covered for cancellation if a family member’s illness worsens.

How where you live affects your quote

Living abroad and wondering if you can get a quote from us? Read on to find out the answer.

FAQs about cover for travel within the UK

Continue reading to see if you have to enter each country you are visiting in our quote process as well as finding out which countries our travel insurance packages do not cover.

EHIC and travel insurance

Confused if you still need travel insurance with an EHIC card? Read on to find out more information on travelling with an EHIC card.

Your policy documents

Read to find out how your policy documents will arrive, what to do if they haven’t arrived via post or email and which documents you need to take away with you.

Contact information for each enquiry

Have an enquiry but don’t know who to speak to? Read on to discover the relevant contact information and phone number for your enquiry. You can also use live chat!

Finding your medical condition

Continue reading to discover how to easily navigate our quote system and how to find your medical condition.

Making a claim

Unsure about how to make a travel insurance claim? Read on to see our in-depth guide, highlighting everything you need to know and when you need it.