Collapse of Flybe: Information for Travellers and AllClear Policyholders
Flybe has ceased trading after going into administration on 5th March 2020, affecting the travel plans of thousands of Brits and leaving some stranded overseas. The regional carrier narrowly avoided going bust this January, and blames the Coronavirus outbreak for their further financial problems.
If you have booked tickets with Flybe, the below information will help you understand your travel options and your travel insurance cover if you bought from AllClear. A key factor will be whether you have cover for End Supplier Failure, which was included as standard on our Platinum, Gold and Gold Plus cover before Flybe’s collapse became a known event.
“Following the collapse of Flybe, can I get a refund?”
If you bought your tickets through a third party or a travel agent, you should contact them straight away. ATOL (Air Travel Organisers’ Licensing) and other such schemes are designed to cover package deals bought through travel agents operating in the UK. Some ticket agents also include insurance for airline failures.
“…I bought my travel insurance after 23:59 on 4th March 2020”
The policy will not cover any claims caused by or relating to the collapse of Airline Flybe, as it was a known event. This general exclusion applies to all sections of cover.
“I bought my travel insurance before 23:59 on 4th March 2020”
Here’s how your AllClear branded policy can help.
Your AllClear Platinum, Gold or Gold Plus policy included cover for cancelled flights following the collapse of an airline as standard. This was known as ‘End Supplier Failure’. Other insurers may call it ‘Scheduled Airline Failure’.
“How can I get my money back if I paid with a credit or debit card?”
If you booked directly with Flybe and paid by credit card, you may be protected under Section 75 of the Consumer Credit Act 1974. You should contact your bank or card issuer for further information.
Under chargeback rules, you may be able to claim. You should contact your card issuer if you paid with a debit card.
Some card providers will ask for a negative response letter confirming your position as a result of Flybe’s collapse. You can find the letter on the Civil Aviation Authority (CAA) website.
“What do I do If I’m an AllClear Policyholder and I haven’t set off yet?”
First of all, you should contact your tour operator or travel agent and seek alternative arrangements or try to get a full refund.
We can transfer your policy to cover the new dates, if you need to rearrange your trip. Providing the following: you’re not making a claim, the new dates are within three months of your original departure date, are for the same or a shorter duration, and are to the same geographical area.
If you bought an AllClear policy, before 23.59 on 4th March 2020 which includes End Supplier Failure (Platinum, Gold and Gold Plus), you can claim for non-refundable travel and accommodation paid for in advance as long as they aren’t part of an inclusive deal.
“What should I do as an AllClear policyholder already on holiday?”
First of all, if you’ve already departed, you should get in touch with your tour operator or agent to find out any alternative arrangements.
In the instance where you can’t get a refund or sort alternative travel arrangements with them and you have End Supplier Failure cover in place with us, you may be able to claim for:
- Additional pro-rata costs incurred for alternative flights and/or accommodation if any problems arise with the hotel rooms you have booked
- The cost of return transport to your home country if you have to end your holiday early
Up to date contact details are provided in your policy booklet under the section ‘Making a claim’.
Are you concerned Coronavirus could cause further disruption to your holiday plans? Read our guide.