Opening Hours
Sales
For new policies
Telephone
0800 848 8608Online
To get a quote onlineRenewing your policy
Telephone
0800 848 8608Online
To renew your policyCustomer Service
Do you need to make changes to your policy?
Update medical information
Add or change medical condition(s)
Telephone
01708 339 029Additional help?
Adding medical conditionsChanges to your trip
Including destination or duration, add/remove travelers
Additional help?
Amending my PolicyUpdate your address or contact details
Click on one of the links to take you to the form, this is the quickest way to make your change
Change your address
Change your addressUnsubscribe from marketing
Submit requestCancel your policy
Submit requestRetrieve your documents
Submit requestChange my auto-renewal
Submit requestAnything else
Please speak to our team via Web Chat.
Additional help?
Claims
Do you need to make a claim?
Emergency medical assistance
If you have a medical emergency while abroad, you must contact the 24-hour assistance team
Telephone
+44 (0) 203 467 4122Non-emergency/Non-medical claims
The quickest way to submit a claim is online
Non emergency claim
Submit claimDiscuss an existing claim
Our claims handler Gallagher Bassett, can be contacted from Monday to Friday (9AM-5:30PM)
Telephone
0800 011 3135Complaints
Contact us by mail
Address
1 Redwing Court, AllClear House, Ashton Road, Romford, RM3 8QQ
Give us a call regarding your complaint
Telephone
01708 339 102Additional help?
More info on our Complaints processMedia
For journalist and PR enquiries
How to contact
