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Home » AllClear Terms and Conditions

AllClear Terms and Conditions

Written by: Letitia Smith
Last updated: 30 July 2026 | Created: 18 August 2021

Last updated on July 30th, 2026 at 01:57 pm

Cover Offered

All ages

AllClear does not operate a maximum age limit for single trip or annual multi-trip policies, so travellers of every age can get cover. This includes children under 18, although they must have an adult named on the policy too.

All conditions

AllClear can cover any medical condition or condition group. We do not decline cover because of any named medical condition.

You will be asked to complete medical screening so we can understand your condition and set the right cover and price. If you cannot find your specific medical condition during screening, please call our contact centre who will advise how to screen and cover your condition.

Other factors

Covering all medical conditions is not the same as being able to insure every trip in every circumstance. In rare cases, certain factors can mean we are unable to offer or price cover:

  • where a combination of factors such as age, destinations, trip length, policy type and the number and severity of conditions takes the risk above our insurers’ underwriting limits, we do not feel it would be in the customer’s best interest to offer cover
  • where there is a terminal prognosis of less than six months from your scheduled return date – a terminal prognosis being a clinical view on life expectancy, not a medical condition in itself – cover cannot be offered, because the trip can no longer be insured on the basis that a claim is unexpected.

Quote Prices

The prices shown on this website are only valid at the time they are generated.  We reserve the right to change our prices or other details at any time. Prices may fluctuate. If you purchase a policy over the phone our sales consultants will confirm the correct price before you make a purchase. We reserve the right to withdraw prices without notice.

Discounts

  • Discounts are only available for AllClear Gold, AllClear Gold Plus and AllClear Platinum policies.
  • Percentage discounts (e.g. 15%, 20% etc.) are available to customers who purchase a policy and are applied as detailed in the promotional material.
  • Sometimes our promotional offers will be exclusive to policies purchased through either our Call Centre or online at allcleartravel.co.uk.
  • Discounts only apply to the base premium of your travel insurance quote and do not apply to any premium generated to cover medical conditions.
  • Unless specifically stated in the promotional material, percentage discounts are not applicable to AllClear Cruise Gold or AllClear Cruise Platinum policies.
  • Policies can be purchased over the phone or online at allcleartravel.co.uk.
  • To qualify for the relevant discount, customers must quote the discount code at the time of purchase.
  • Customers must refer to the promotional material for qualifying dates, if applicable.
  • The discount value is as stated on relevant promotional material.
  • AllClear reserves the right to change the offer at any time.
  • No cash alternative will be given.
  • The offer cannot be redeemed against existing policies.
  • The discount offer cannot be used in conjunction with any other offer.
  • Only one discount can be applied to each policy. Some discounts are offered via promotional code and some are generated by our system. For an extremely small number of policies (0.3%) a system generated discount will supersede promotional discounts, for example where very complex medical conditions generate a significantly high premium, AllClear may choose to substantially discount this, to offer cover to customers who without this discount may not have access to comprehensive, affordable cover. This type of discount may apply for new as well as returning customers. We hope this makes a difference in the marketplace and aligns our core values with our customers. We believe everyone has the right to travel.
  • AllClear reserves the right to amend these rules at any time.

Terms and Conditions

AllClear Post Purchase Survey 2026 Prize Draw

  1. The closing date of AllClear’s Post Purchase Survey Survey 2026 Prize Draw is 23:59 on 28th August 2026.*
  2. The draw promoter is IES Limited (“Promoter”).
  3. AllClear Travel Insurance is arranged by IES Limited, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. IES Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. AllClear Travel Insurance is administered by AllClear Insurance Services Limited, registered in England No. 04255112. Registered Office: AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ. Authorised and regulated by the Financial Conduct Authority with firm reference number 311244. AllClear is a registered trademark. IES Limited acts as agent of the insurer in collecting premiums; such monies are deemed to be held by the insurers with which your insurance is arranged.
  4. One winner will be chosen at random from all eligible entries using a computerised random draw.
  5. You must have completed AllClear’s Post Purchase Survey 2026 to enter the draw. All entries completed by 23:59 on 28th August 2026* will be entered into the prize draw. There is no obligation to purchase a policy to be considered eligible.
  6. The draw will take place on 4th September 2026.*
  7. The Promoter will notify the winner by 9th September 2026.*
  8. Reasonable efforts will be made to contact the winner using the details provided at the time of entry. If the winner cannot be contacted, fails to respond by 16th September 2026, or is unable to accept the prize, the Promoter reserves the right to withdraw the prize and select an alternative eligible winner. Any alternative winner must respond within 4 days of being notified or the Promoter reserves the right to select another eligible winner. 
  9. A maximum of three alternative winners will be selected where required. If the prize remains unclaimed after unsuccessful attempts have been made to contact the original winner and three alternative winners, the Promoter reserves the right not to award the prize.
  10. The prize will be issued to the email address provided when completing the survey. The winner is responsible for redeeming and accepting the Amazon gift card in accordance with Amazon’s terms and conditions. We are not responsible if the gift card is not redeemed or cannot be accepted due to issues relating to the winner’s Amazon account. 
  11. The Promoter may publish or make available the winner’s first name and county of residence to confirm that a valid award has taken place. By entering, participants acknowledge that these details may be disclosed on the Promoter’s website, social media channels, or other promotional materials.
  12. If the winner objects to the publication of this information, they must notify the Promoter at the time of acceptance. The Promoter will respect such objections but may still be required to provide limited information to regulatory bodies on request.
  13. The prize for the winner is a £100 Amazon e-gift card.** The prize is not negotiable or transferable.
  14. All data collected from entries may be used anonymously for publicity on the AllClear website or other AllClear marketing channels.
  15. Entrants must be over 18 years old and resident in the United Kingdom.
  16. Only one entry per household is permitted.
  17. Place of draw: 1, Redwing Court, Ashton Road, Romford, Essex, RM3 8QQ.
  18. Any dispute regarding this promotion will be referred to the Promoter’s CEO, whose decision will be final.
  19. Entrants must not be employees, or relatives of employees, of any company within the AllClear group.
  20. Entry implies acceptance of these Terms and Conditions.
  21. The winner’s name will be made available on request.
  22. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  23. AllClear reserves the right to amend these Terms and Conditions at any time.
  24. The Promoter will only process your personal information as set out in its PRIVACY POLICY.
  25. If there is any reason to believe that there has been a breach of these Terms and Conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the prize draw.
  26. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
  27. These Terms and Conditions are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in the United Kingdom.

* AllClear reserves the right, in its absolute discretion, to extend the closing date and any other subsequent dates in the timeline.
** AllClear reserves the right to substitute the prize for another product of the same value.

The World’s Oldest Jetsetter Competition – Terms & Eligibility

Nominations for the ‘World’s Oldest Jet-Setter’ are open to UK residents aged 70 or over at the time of entry. Individuals may nominate themselves or be nominated by a friend or family member by completing the Google form. The closing date of the Competition is 23:59 on 1st of May 2026. * There is no obligation to purchase a policy to be considered eligible. 

The Competition promoter is IES Limited (the “Promoter”). 

To be eligible, nominees must hold a valid UK passport and confirm that they are medically fit to travel in line with airline and accommodation provider requirements. 

One winner will be selected on the 1st of May 2026* by an independent judging panel appointed by the Promoter, based on age and evidence of continued interest in travel, as demonstrated in the nomination. 

The Promoter will notify the winner by no later than the 8th of May 2026*. Entrants must be available on 15th of May 2026* to confirm their email address. If a winner does not respond to the email confirmation request by the 22th of May 2026, * they will forfeit the prize, and an alternative winner will be selected. 

The prize is a trip worth up to £1,000, where the winner will be provided with vouchers for flights from flightgift.com and accommodation via hotels.com, along with £400 spending money**. Vouchers must be used within the time limits and subject to the terms and conditions set by the voucher providers. 

The prize is non-transferable, non-exchangeable and no cash alternative is available.  

The winner is responsible for arranging their own travel insurance and ensuring they have appropriate cover for the duration of the trip. 

Any costs outside the agreed prize inclusions will be the responsibility of the winner. 

By accepting the prize, the winner agrees (i) to provide photos and/or quotes from their trip and (ii) to pose for a reasonable number of photos to be taken by the Promoter’s photographer, in both cases for use in campaign and editorial content. 

The Promoter may publish or make available the winner’s first name and county of residence to confirm that a valid award has taken place. By entering, participants acknowledge that these details may be disclosed on the Promoter’s website, social media channels, or other promotional materials. 

If the winner objects to the publication of this information, they must notify the Promoter at the time of acceptance. The Promoter will respect such objections but may still be required to provide limited information to regulatory bodies on request. 

Only one entry per household is permitted. 

Any dispute regarding this promotion will be referred to the Promoter’s CEO, whose decision will be final. 

Entrants must not be employees, or relatives of employees, of any company within the AllClear group. 

Entry implies acceptance of these Terms and Conditions. 

Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected. 

The Promoter reserves the right to amend these Terms and Conditions at any time. 

The Promoter will only process your personal information as set out in the PRIVACY POLICY. 

If there is any reason to believe that there has been a breach of these Terms and Conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Competition. 

The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so. 

These Terms and Conditions are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in the United Kingdom. 

AllClear Travel Insurance is arranged by IES Limited, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. IES Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. AllClear Travel Insurance is administered by AllClear Insurance Services Limited, registered in England No. 04255112. Registered Office: AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ. Authorised and regulated by the Financial Conduct Authority with firm reference number 311244. AllClear is a registered trademark. IES Limited acts as agent of the insurer in collecting premiums; such monies are deemed to be held by the insurers with which your insurance is arranged. 

* AllClear reserves the right, in its absolute discretion, to extend the closing date and any other subsequent dates in the timeline. 

** AllClear reserves the right to substitute the prize for another product of the same value. 

AllClear Annual Survey 2026 Prize Draw

Winner: Irene, H. UK

New Year 2026 Prize Draw

Winner: Lucy, F. UK

AllClear’s USA Travel Insurance Survey 2026 Prize Draw

Winner: Craig, P. UK

USA 2026 Survey – Survey Extended – Second Chance to Win

Winner: Clive, B. UK