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Home > Making a Claim

Making a Claim

For AllClear Gold, Gold Plus, Silver, Platinum, Travel Toad, Traveller,

Tailormade & Black Travel insurance policies.[1]
If you are abroad and require assistance please call +44 (0) 207 748 0521
If you need to make a claim before you travel or after you return call +44 (0) 1420 383014

How it Works

1
If you need to make a claim before you travel or after you return from your trip
Please contact AllClear Travel Insurance Claims helpline on 01420 383014 from 10am to 4pm Monday to Friday, or register a claim
online anytime at
www.reactiveclaims.com
2
If you need assistance while you are away
Mapfre Assistance provides immediate help in the event of an insured person’s illness or injury abroad. They provide a 24hr multilingual emergency service 365 days a year.
www.reactiveclaims.com
irlcosiam@mapfre.com
[1] Please check the ‘how to make a claim’ in your policy wording for full details.
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Monday to Friday: 9:00am - 6:00pm
Saturday: 9:00am - 5:30pm
Sunday: 10:00am - 5:00pm
About Us
Our mission is to help anyone with pre-existing medical conditions to get the insurance they want and need.
We're passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we help customers travel anywhere in the world.
Contact Information
Gibraltar Office
AllClear Limited, Portland House Glacis Road, Gibraltar, GX11 1AA
UK Office
AllClear Insurance Services Limited, AllClear House 1 Redwing Court, Ashton Road, Romford, Essex RM3 8QQ
Australia Office
AllClear Insurance Services PTY Limited, Suite 1.04, Level 1 19 Harris Street, Pyrmont, Sydney, NSW
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AllClear Travel Insurance is arranged by AllClear Limited, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. AllClear Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. AllClear Travel Insurance is administered by AllClear Insurance Services Limited, registered in England No. 04255112. Registered Office: AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ. Authorised and Regulated by the Financial Conduct Authority firm reference number 311244. AllClear is a registered trademark.