Making a Claim

For AllClear Gold, Gold Plus, Silver, Platinum, Travel Toad, Traveller,

Tailormade & Black Travel insurance policies.[1]
If you are abroad and require assistance please call +44 (0) 207 748 0521
If you need to make a claim before you travel or after you return call +44 (0) 1420 383014

How it Works

1
If you need to make a claim before you travel or after you return from your trip
Please contact AllClear Travel Insurance Claims helpline on 01420 383014 from 10am to 4pm Monday to Friday, or register a claim
online anytime at
2
If you need assistance while you are away
Mapfre Assistance provides immediate help in the event of an insured person’s illness or injury abroad. They provide a 24hr multilingual emergency service 365 days a year.
[1] Please check the ‘how to make a claim’ in your policy wording for full details.