chat bubble headphones

Existing Customers How can we help?

We're here to help Choose the fastest way to get support

Get your quote or renewal faster

For a new quote or renewal

Speak directly with our UK-based Travel Insurance specialists, dedicated to new quotes and renewals

Live Chat

Online customer service

Get real-time support from our UK-based customer service team.

More options to get support

Online self-service

Instant — no waiting

Quick and easy access to online self-service, available 24/7, anytime, anywhere. You can have your documents resent, update your address or contact details, and much more.

Help Centre & FAQs

Find quick answers to frequently asked questions by our customers.

Call us

Increased waiting times

Due to high demand, wait times are currently longer than usual. For faster support, our customers use online self-service or our live chat.

Travel with confidence

Get your Travel Insurance now

Home » Information for policyholders: Ryanair cancelled flights (winter 2017)

Information for policyholders: Ryanair cancelled flights (winter 2017)

Written by: Letitia Smith
Last updated: 19 September 2017 | Created: 19 September 2017

For AllClear Gold and Gold Plus policyholders – and AllClear Traveller policyholders (bought after 1st November 2016)

Ryanair will be cancelling up to 18,000 more flights, which could affect up to 400,000 passengers this winter.

Please note, these event are not covered as a reason for Travel delay (delayed departure) or Trip abandonment.

Therefore, we will not cover claims arising from this situation – as it does not fall within the cover listed in your policy wording. Instead, this event would fall under staff shortages / operational failures, which we do not cover.

Please speak directly with Ryanair for refund requests and / or new flights, if you are affected.

You can check if your flight has been cancelled at Ryanair’s website.

If you have any further questions, you can contact us via [lc] or telephone our Customer Care Team on 01708 339029