General problems getting through the medical section

This article helps you if you get stuck using the online system when going through the medical screening. This is where you declare your medical conditions and answer the related questions.

If you have more general questions about what you need to declare then this help article should be useful.   If you’re having difficulty finding your condition, then our article on Finding your medical conditions should help you.

If you would like to edit your quote, for example, to add a medical condition, then please read this help article.

Please note, this help article can help you with the process of ‘how’ to declare your medical conditions but we’ll be unable to confirm whether the medical condition is correct or any of the answers are correct. You would need to refer to your GP if you are unsure in these areas.

How do you declare a medical condition online?

Begin the quote process, complete your trip and personal details and select ‘continue’.

Under the Traveller’s medical condition page, you’ll be asked to declare all pre-existing conditions.

If you went past the medical declaration page and you want to get back to it, please select ‘Edit quote’. This will return you to the first page and you can continue through to the medical declaration page.

The system asks: ‘Is any further treatment planned for this condition?’

If you’re aware that you require treatment for a condition and have a date/appointment or are on a waiting list for it, you will need to include this when answering this question.

If you are unsure how to answer a question please confirm this with your GP. If you are unsure what the question is asking, the Customer Care Team can assist you via [lc]